For businesses
Outsource customer contact or sales. Novdal helps define the brief, find a suitable callcenter and coordinate preparation and follow-up.
Discuss your outsourcing needsCUSTOMER SERVICE, SALES & PARTNERSHIPS
Outsource customer service.
Build your sales operation.
Outsource customer service or sales with Novdal as your central partner. We understand your requirements, select a suitable callcenter and coordinate agreements, preparation and ongoing follow-up for both inbound and outbound work.
For businesses outsourcing work and callcenters ready to deliver.
NOVDALTraining Systems Quality
INBOUNDOUTBOUNDB2B / B2CCUSTOMER SERVICE, SALES & PARTNERSHIPS
For callcenters
Discuss project opportunities or targeted help with training, systems and operations, whether you already have projects or are preparing to start.
Explore callcenter partnershipsINTRODUCING NOVDAL
Meet Novdal.
Discover how Novdal connects commercial opportunities, customer contact and operational support.
OUR EXPERTISE
The support behind the projects.
Start with the project relationship. Add the training, systems or operational support that the engagement actually needs.
Customer service outsourcing
Connect your customer-service needs with the right delivery partner.
Explore the serviceSales & lead generation
Develop outbound opportunities with a clear commercial approach.
Explore the serviceCallcenter setup
From a first idea to people, processes and systems ready to work.
Explore the serviceCallcenter transformation
Find the friction. Build a practical plan to move forward.
Explore the serviceTraining & coaching
Prepare agents and supervisors for the conversations that matter.
Explore the serviceSystems & implementation
Connect telephony, CRM and workstations around your operation.
Explore the serviceGOOD TO KNOW
Before we work together.
Something else on your mind? Tell us what you’re working on.
Get in touchCan our business outsource customer service or sales through Novdal?
Tell us what you need your customer-service or sales operation to handle. We document the requirements, assess callcenter capabilities and coordinate a suitable arrangement. You stay in contact with Novdal for preparation, questions and follow-up.
Does Novdal run the call-center operation itself?
Novdal develops project relationships and coordinates partnerships, advice, training and agreed implementation support. Callcenter partners handle customer interactions and daily staffing according to the engagement.
Do we need a new project to work with Novdal?
No. You may already have projects and only need sales support, training, workflow advice or systems implementation. We discuss what is missing, what you want to change and whether a focused assignment or broader support is suitable.